Apr 20 2015

Knowall IT Support and Management

 

Keeping up to date with technology and ensuring your company’s IT systems are up to date is crucial in the smooth running of any company. Demanding working environment irrelevant of the core business demands that technology is always available and effective.

Many companies let their technology become out dated, then find themselves in a position of spending hundreds of thousands of pounds getting systems up to date.

Knowall IT is 100% customer focused and a niche Cloud and Unified Communications provider. Focused on the provision of tailored, secure and hi-performance hosted services to UK based organisations with a global reach. Understanding organisations requirements do vary they build bespoke tailored environments for each of their clients.

Their enterprise private cloud platform is owned and managed by Knowall IT and hosted in secure, ISO 27001 certified, Tier 3 UK data centres, enabling them to guarantee every environment built will be faster, more resilient and more secure than previous systems employed by clients.

Every environment built for their clients is ring fenced from other customers to ensure 100% security. There are many Benefits of Hosting Applications in the Cloud, ask Knowall IT for more information.

Keeping up to date with technology can be overwhelming when its not your core business, however, IT is essential to run your business. Knowall IT manage hundreds of small to medium enterprises, their engineers keep up to date with technology at all times.

Knowall ITs Ad-Hoc IT Support contracts are designed to support either an onsite IT Manager with 2nd and 3rd line engineers or designed for smaller organisations that do not rely on too much IT.

The Ad-Hoc contract, as opposed to paying per incident, gives you preferential rates and the same SLAs as our Full IT Support service.

  • 24×7 Telephone & Remote Support
  • Emergency Engineers – Onsite within 1 hour
  • Onsite Visits for Critical Issues
  • 99.9% SLAs
  • Monthly Reporting

Remote Support

  • 24×7 Telephone & Remote Support
  • Professional and Highly Experienced

Site Visits

  • Re-Active Onsite Visits For Critical Issues
  • Onsite Within an Hour – London Based

Software Support

  • General user applications, including Microsoft Suites, Sage, Maximiser, Access Accounts, Solid Works, Photoshop, Entourage, Mac mail, to name but a few
  • Microsoft operating systems 2003/2008
  • Active Directory | Exchange 2003/2007

Service Level Agreements

  • 1 Hour response to any user related issues
  • 15 Minute response to any critical issue
  • Immediate despatch of engineers for critical issues – onsite within the hour
  • 24×7 Support available

Pay as You Go IT Support can be used for one off incidents or on a retainer basis for preferential pricing and service levels.

  • Telephone, Remote and email support – from £60 Per Hour
  • Onsite Visits from £70 Per Hour

 


Dec 17 2014

What are the benefits of cloud computing?

Are you looking to reduce costs in your business and not sure where to start? Do you want to increase productivity in your organisation?

Knowall IT will assist your company to convert to Cloud Computing London effortlessly so you will never look back. They offer leading London Cloud Solutions which is affordable, scalable with built in redundancy; and are here to support your journey to the cloud.

What is Cloud Computing?  The Knowall Cloud Computing is a solution that delivers email and data directly to your PC desktop or web browser while still using local applications. As leading London Cloud Providers Knowall IT have the latest innovative technology.

How is this possible? Knowall IT has their own server which houses clients email, data and applications on their high availability cloud platform. This server is co-located in a 3 tier data centre outside of London.

Benefits of Cloud Computing?

There are many benefits to your organisation or company by converting to Cloud Computing. It is an affordable solution reducing costs in your organisation and delivers better customer service. Your business will run more efficiently concentrating on the core business functions.

With Platform as a Service, Software as a Service, Infrastructure as a Service Knowall IT has solutions for everyone.

The options might seem over whelming, don’t feel you are alone. Speak to Knowall IT the experts in Cloud Solutions assisting many clients. They use innovative technology thus making your life simple and your company to run more efficiently.


Aug 21 2014

Knowall Managed IT support and services

Get your business on the cloud today with Knowall IT’s cloud based solutions, learn about the advantages of driving the cloud:

  • Enterprise Platform
  • Data always available
  • Data is Secure
  • Global Accessibility
  • On Demand Service
  • 99.99% Uptime with Redundancy
  • 24/7 Support
  • Future Proof

Knowall IT works as a partner to your organisation, tailoring each cloud solution to fit in with your business requirements.

Their solutions enable businesses to host their entire IT infrastructure in the cloud, including line of business applications such as MS Office, SQL Databases, Sage, Access accounts etc. – enabling a truly flexible, agile, resilient IT platform that is cost efficient and requires minimal IT management resource. Click here for more information on cloud office solutions


Jul 16 2014

Benefits for the employer and employee to working from home

Top 10 Benefits of Flexible/ Home Working for Employers?

As an employee there are many benefits to working from home such as more time with the family, reduction in stress and less time commuting, however you might be wondering what the benefits are for the employer?

Read about the new UK law on Home Working / Flexible Working for all employees

A new law has been passed as of the 30th June 2014 introducing changes to the existing UK home working/flexible working laws, extending them beyond employees with children to all employees.  Some employers have been concerned about how this will affect production and the effect on their businesses.

We have decided to focus on the many benefits that home working and/or flexible hours can offer your business.

Top 10 Benefits of Home Working / Remote Working for Employers

The top 10 benefits of home working/flexible working for businesses are;

 

1.  Increased Productivity

Many studies taken place confirms that employees are more productive when working from home.  British Telecom (BT) has experienced a 20% increase in productivity thanks to telecommuting; they have over 15,000 home working employees out of 92,000 employees.

2.  Empowered Staff

Gaining trust with your employees who work from home makes them feel valued and empowered, feeling valued makes staff more committed and prove themselves to ensure the trust remains intact.

Staff should be paid for their skills, not their time.  Making your staff know that they are valued makes them feel empowered, but also more responsible for their output.

3.  Improved Staff Retention

Retaining committed staff is vital to any business and stability can only be beneficial to the company image. A large staff turnover can tarnish any company image.

4.  Brand’s Image

The benefits from being committed to CSR, happier employees, potentially extended opening hours, and access to a wider talent pool for employees, your brand’s overall image will likely improve.  You will have happy customers who will receive better and more efficient service.

5.  Expand Your Talent Pool

Working from home opens your business to being able to expand your talent pool potential thus being able to recruit talented individuals nationwide and not just locally. The positive effect on your business will be seen in increased productivity.

Perhaps consider a flexible start time enabling the employees miss out the worst of the traffic and are more productive at their desks.

6.  Extended Opening Hours

Many customers would like to consult outside the office hours for convenience, by encouraging flexible working hours the employee is likely to have no problem accommodating customers after hours.

By offering flexible hours or start times could mean your business can now be officially open for longer working hours in a day, or even at the weekends, at no additional cost to your business reducing overtime costs.

7.  Reduce Absenteeism and Tardiness

Many large companies have both found that flexible home working results in employees taking unnecessary time off and fewer sick days and happier employees who are more willing to commit to their employer.

8.  Corporate Social Responsibility (CSR)

Every business must be committed to CSR and flexible working hours will assist greatly by reducing your business’s environmental impact, saving around 4000 kilograms of pollutants per employee per year in travel.

Your business is required to be socially responsible to its customers, staff, suppliers, general public, and the outside world.  Taking your business CSR seriously is a great marketing angle; customers support businesses that are seen to be socially responsible.

9.  Reduce Costs

Every business aims to reduce costs whilst not compromising on the productivity of the business. By offering a flexible work environment makes your business more appealing, and makes potential recruits more interested in working for you.  Apart from the salary, you’ll likely reduce your overheads, and potentially even downsize your office and its costs.

10.  Growing your Business

Growing and focussing on your business is of better value than having to manage your staff, contend with office politics and distractions. You can focus on the important aspects of the business.

Technology can make flexible and home working much easier

Make home working and flexible working hours work for your business by utilising the best technology available. The right use of technology can help make teleworking more effective. Knowall IT provides first class private enterprise cloud London for SMEs. Knowall IT’s Private Cloud Computing means that all staff can access their files, data, and applications from anywhere in the world.

Private enterprise cloud London for small businesses and collaboration tools such as will enable staff members to talk to each other (telephone, instant message, video conference, etc.), and collaborate (screen sharing, application sharing, presentations, etc.) more effectively than ever.


Oct 31 2013

Forget your old telephone system

WHAT IS SWYX?

The Leading Unified Communications Product in Europe, with cutting edge technology, SWYX is head and shoulders above any other VOIP solution on the market. With some exclusive added benefits SWYX is fast becoming the market leader is the world.

Swyx provides the most advanced software-based IP telephony system on the market. Using your existing IP (internet protocol) network and Microsoft® Server, Swyx offers you all the functionality of a traditional telephony system with so much more, including integrating voice with email and fax; while also allowing you to take full advantage of all the benefits of business-class VoIP.

Knowall IT has been providing Swyx Telephony and Swyx support since 2003. Knowall IT has become experts in Swyx and we offer Swyx Support contracts very similar to our other IT Support contracts.

Speak to Knowall today about their FULL IT SUPPORT LONDON and IT SUPPORT LONDON and how they can assist with all your IT requirements.


Aug 21 2013

Move your company into the future!

Knowall Cloud Email Archiver completely eliminates the need for  PST Archives and gives you the ability to access your archived email on any device from any location.

The Knowall Cloud Archiving emails and archiving business emails solution also acts as a journalling system, making a copy of every single email that comes in and out of your organisation. We’ve made this is 100% compliant!

Journalling! Retain every single email in and out of your organization for up to 25 years.solution also acts as a journalling system, making a copy of every single email that comes in and out of your organisation. We’ve made this is 100% compliant!and gives you the ability to access your archived email on any device from any location.

  • Restore to Mailbox! Gives users an extremely easy way to retrieve lost or important emails and quickly restore them back to their live mailbox
  • Compliant! We’ve included all the legal hold and retention settings necessary to comply with Sarbanes-Oxley, HIPAA, the UK Companies Act, ISO 9000 and beyond.
  • No More PSTs means you keep your live mailbox small while maintaining the ability to search your archived mail from outlook or any device from any location.


Mar 13 2012

Business Continuity

Are you thinking about getting rid of your onsite exchange server and moving to Hosted Exchange?

Knowall Hosted Exchange delivers Microsoft Exchange email in the cloud, enabling business users to access their email, calendar and contacts from anywhere and at any time.

Save money and reduce maintenance costs!

Delivered as a fully managed solution, you do not have to worry about the security, integrity or delivery of your email again. With a guaranteed service level and predictable monthly costs you can experience significantly lower cost of ownership for your messaging and collaboration needs.

All emails are fully backed up in our secure purpose built data centres filtered using Websense to offer you the best email solution on the market, backed up by the Knowall 24/7 help desk where you never have to speak to a receptionist or log a call – straight through to second line support.

Pricing starts from £7.99 per user per month.

For more pricing and information, please click here.